Terms and Conditions – Step Ahead Shoes
This website is operated by Step Ahead Shoes. Throughout the site, the terms “we”, “us” and “our” to refer to Step Ahead Shoes. Step Ahead Shoes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website or purchasing from us, you agree to be bound to the following terms and conditions. Please read them carefully.
1. General
1.1 These Terms and Conditions govern your use of Step Ahead Shoes services, including purchases made in-store and online.
1.2 www.stepaheadshoes.com.au is developed in Victoria, Australia. Therefore, all purchases are subject to the laws of the Commonwealth of Australia, and where applicable, the state of Victoria. Use of this website will be in accordance to the jurisdiction of our courts of Victoria and Australia.
2. Products and Pricing
2.1 All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
2.2 Product descriptions, images, and availability are subject to change without notice. We strive to ensure information is accurate, but errors may occur.
3. Orders and Payments
3.1 Orders can be made in-store or via our website. Once an order is confirmed, we reserve the right to accept or reject it for any reason.
3.2 Payment must be made at the time of purchase. We accept cash, EFTPOS, credit cards, and approved third party payment providers.
3.3 Step Ahead Shoes reserves the right to cancel or refuse an order due to suspicion of fraud or incorrect pricing.
4. Shipping and Delivery
4.1 Shipping times may vary depending on your location and delivery provider.
4.2 We are not liable for any delays once items have been dispatched.
4.3 Delivery costs are displayed at checkout and may be subject to change.
5. Returns and Exchanges
5.1 We comply with the Australian Consumer Law and offer refunds, replacements, or repairs for faulty goods.
5.2 For change-of-mind returns on full price purchases in store, we may offer an exchange or store credit within 14 days of purchase, provided the item is unused, in original packaging, and proof of purchase is shown.
5.3 For change-of-mind returns on full price purchases online, we may offer a refund or store credit within 14 days of the item being received, provided the item is unused, in original packaging, and proof of purchase is shown.
5.4 Sale items sold in store may not be eligible for return unless faulty.
5.5 Sale items sold online may be eligible for a store credit within 14 days of the item being received, provided the item is unused, in original packaging, and proof of purchase is shown.
6. Warranties and Liability
6.1 Our goods come with guarantees under the Australian Consumer Law that cannot be excluded.
6.2 Step Ahead Shoes is not liable for indirect or consequential losses arising from the use of our products or services.
7. Intellectual Property
7.1 All content on our website, including logos, text, and images, is the property of Step Ahead Shoes and must not be copied without permission.
8. Changes to Terms
8.1 We may update these Terms and Conditions at any time. Continued use of our services indicates your acceptance of any changes.