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Gift Voucher

$100.00 $400.00

Can’t quite decide on what to get? Why not choose the endless possibilities that come with a Step Ahead Shoes gift voucher. Please read the additional information below for terms!


Can’t quite decide on what to get? Why not choose the endless possibilities that come with a Step Ahead Shoes gift voucher.

Gift vouchers can be sent directly to the recipient or posted to your address so that you can give it to them in person. If you wish for it to be sent directly to the recipient, please include their address in the NOTES section when placing an order.


  • Gift vouchers are valid for 12 months.
  • Gift vouchers are only redeemable in our Step Ahead Shoes store.
  • Gift vouchers can be used on sale items.
  • Gift vouchers are non transferable and may not be returned or redeemed for cash.
  • If you wish to return products you have purchased using a Gift Voucher, you are not entitled to a refund – however you are welcome to exchange for another product.
  • Step Ahead Shoes is not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission.




Step Ahead Shoes online store delivers worldwide. All orders are processed at our head office in Melbourne where we operate Monday to Friday with the exception of Victorian Public Holidays. For all shipping, we use Australia Post, Parcel Post with signature or Couriers Please. Confirmation of the order will be sent by email when your order is placed.

Delivery Time

Australian metropolitan areas: 2-3 business days
Australian rural areas: 3-7 business days
New Zealand: 7-10 business days subject to payment clearance
Rest of the world: 14-21 business days subject to payment clearance

Shipping Costs

Australia – Free Shipping for orders over $200 / $9.99 delivery fee for orders under $200
New Zealand – flat rate: $20
Rest of the World – flat rate: $40

Step Ahead Shoes are not liable for stolen parcels.
We recommend customers provide a secure delivery address.


General Exchange & Refund Info

Step Ahead Shoes Online is happy to offer customers an exchange, refund or credit for items purchased online within 14 days from the date received (please note there are no refunds for items purchased in store).

Please note the following exceptions: There are no refunds on sale items. They can be exchanged for a different size, style or you can take a credit. There is no expiry on the credit.

If a shoe is purchased at 50% off or more the sale is final. No exchanges or returns will be accepted. Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange.

When returning shoes, please ensure that the shoes and the shoe box are returned undamaged and in their original conditions. All shoes must be tried on a carpeted surface.

Afterpay Refund Policy

The returns process can take up to 7 business days from the date your return was received. Please note a AU$10.00 per item return handling fee will be deducted from the refund amount when you use this service.

Instruction For A Refund Or Exchange

If exchanging or returning, please email us at

All deliveries are issued with a Step Ahead Online Store returns form. This must be completed and sent back with your return, along with your receipt to:

Step Ahead Shoes Online
389 Glen Huntly Rd Elsternwick, Victoria, 3185

Once the item(s) have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.

All items purchased Online MUST be returned to Step Ahead Shoes Online for returns or exchanges. They will NOT be accepted in Step Ahead Shoes stores.

Step Ahead Shoes 03 95239246 or

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