Gift Voucher
$100.00 $400.00
Can’t quite decide on what to get? Why not choose the endless possibilities that come with a Step Ahead Shoes gift voucher. Please read the additional information below for terms!
Can’t quite decide on what to get? Why not choose the endless possibilities that come with a Step Ahead Shoes gift voucher.
Gift vouchers can be sent directly to the recipient or posted to your address so that you can give it to them in person. If you wish for it to be sent directly to the recipient, please include their address in the NOTES section when placing an order.
GIFT VOUCHER TERMS AND CONDITIONS
- Gift vouchers are valid for 12 months.
- Gift vouchers are only redeemable in our Step Ahead Shoes store.
- Gift vouchers can be used on sale items.
- Gift vouchers are non transferable and may not be returned or redeemed for cash.
- If you wish to return products you have purchased using a Gift Voucher, you are not entitled to a refund – however you are welcome to exchange for another product.
- Step Ahead Shoes is not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission.
Delivery
Step Ahead Shoes online store delivers worldwide. All orders are processed at our head office in Melbourne where we operate Monday to Friday with the exception of Victorian Public Holidays. For all shipping, we use Australia Post. Confirmation of the order will be sent by email when your order is placed.
Delivery Time
Australian metropolitan areas: 2-3 business days
Australian rural areas: 3-7 business days
New Zealand: 7-10 business days subject to payment clearance
Rest of the world: 14-21 business days subject to payment clearance
Shipping Costs
Australia – Free Shipping for orders over $200 / $9.99 delivery fee for orders under $200
New Zealand – flat rate: $20
Rest of the World – flat rate: $40
Step Ahead Shoes are not liable for stolen parcels.
We recommend customers provide a secure delivery address.
We are happy to happy to offer an exchange, refund of store credit for items purchased online within 14 days of receiving them. Please note that refunds are not available for in-store purchases.
Exceptions to Our Returns Policy:
– Sale Items: Refunds are not available for our sale items. However, they can be exchanged for a different size, style or store credit. Store credits have no expiry.– Final Sale: Shoes purchased at 50% off or more are final sale. No exchanges or returns are excepted.
– Flash Sale/Promotional Events: Items purchased during flash sales or promotional events are only eligible for store credit or exchange.
Exchanges:
– We offer free shipping on your first exchange. However, if you need to exchange the item for the second time, we will issue you a store credit for the value of the shoes, minus a $10 fee to cover postage costs.
Returning Items:
– Return postage is at the customers expense.
– Please ensure that both the shoes and the shoe box are returned undamaged and in their original condition. Shoes should be tried on a carpeted surface to avoid damage.
– If returning your online purchase in-store, we can offer an exchange or store credit only. Refunds for online purchases cannot be processed in-store.
Read more under Australian Consumer Law: Click Here