Step Ahead Shoes online store currently delivers within Australia and New Zealand. All orders are processed at our head office in Melbourne where we operate Monday to Friday with the exception of Victorian Public Holidays. For all shipping, we use Australia Post, Parcel Post with signature or Couriers Please. Confirmation of the order will be sent by email when your order is placed.
Australian metropolitan areas: 2-3 business days
Australian rural areas: 3-7 business days
New Zealand: 7-10 business days subject to payment clearance
Free Shipping and Free Returns in Australia for orders over $200*
$9 delivery fee for orders under $200
International (New Zealand) flat rate: $20
Step Ahead Shoes are not liable for stolen parcels. We recommend customers provide a secure delivery address.
* The following exceptions apply to free returns: 1. No free returns from outside metropolitan areas. 2. No free returns from PO Boxes. 3. Free returns are limited to one return only.