Returns and Exchanges

Step Ahead shoes online is happy to offer customers an exchange or refund for items purchased online within 14 days from the date received. We understand that there are some issues such as sizing that can be difficult to get it right online. Therefore, we have taken the fear out of buying online by offering you a replacement pair or your money back. The steps involved in returns are as follows:

The shoes and the shoe box must be returned undamaged and in original condition. All shoes must be tried on a carpeted surface. Purchased items are exchangeable into a different size and colour based on stock availability. Should you be interested in an alternative style, please return your item/s to us and purchase the new product separately at

Please note the the following exceptions: There are no refunds on sale items. Sale items can be exchanged for a different size, colour or style. If you can not find a replacement pair you are entitled to a credit note for a 12 month period.

Instruction for a Refund or Exchange

All deliveries are issued with a Step Ahead Online Store Returns Form. This must be completed and sent back with your return, along with your receipt to:

Step Ahead Shoes Online
387 Glenhuntly Road Elsternwick, 3185

Once the item(s) have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase (excluding original shipping cost). Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.

All items purchased Online MUST be returned to Step Ahead Shoes Online for returns or exchanges. They will NOT be accepted in Step Ahead stores.

Step Ahead Shoes 03 95239246 or