Step Ahead Shoes is happy to offer customers an exchange or refund for items purchased online within 14 days from the date received. We understand that there are some issues such as sizing that can be difficult to get right online. Therefore, we have taken the fear out of buying online by offering you a replacement pair or your money back.

Please note the following exceptions: There are no refunds on sale items. Sale items can be exchanged for a different size, colour or style. If you can not find a replacement pair you are entitled to a credit note for a 12 month period.


We pride ourselves on excellent customer service, going above and beyond your needs! This is our mantra in store and online. If you are simply not happy with your online purchase, let us know and we will exchange the pair at no extra cost to you.


Shipping is free when you spend over $200. Please note that all purchases will be processed one business day after purchase. Your new shoes are likely to be on your feet within 2-5 business days after purchase or a little longer if you are in a remote area.